| Please first confirm if other network devices in your home are connected to the same Wi-Fi and functioning properly. | ||
| If the network is functioning properly, please try the following troubleshooting steps: 1.Reboot Frame | ||
| If your frame is not behaving as intended, it it always a good idea to try to reboot it. You can do this by going to the menu, selecting Settings - My frame - Power - Restart. | ||
| 2.Please screennot the page of setings-about, send it to us. Go to setting-about , screennot this page. | ||
| 3.Please screennot the wifi details page, send it to us. |